Terms and Conditions

Privacy Policy

Last Updated: July 19, 2026

Burnham’s Locksmith (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, website, or communicate with us.

1. Information We Collect

Information You Provide

• Contact information — name, phone number, email address, and service address when you request service or contact us.
• Payment information — credit card or payment details when you pay for service. Payments are processed securely through Stripe; we do not store card numbers.
• SMS opt-in — if you voluntarily choose to receive SMS updates, we collect your mobile phone number solely for that purpose.

Information Collected Automatically

• Basic browser and device information, such as IP address and browser type, when you visit our website.
• Service history associated with your contact information.

2. How We Use Your Information

The information we collect is used to:

• Schedule, dispatch, and complete locksmith service requests
• Send invoices, estimates, and payment receipts
• Send SMS text messages when you have opted in
• Respond to questions and customer service requests
• Improve our services and website
• Comply with legal obligations

3. SMS / Text Messaging

Customers who voluntarily opt in to receive SMS messages from Burnham’s Locksmith should understand the following:

• Types of messages: Technician dispatch notifications, on-the-way alerts, estimated arrival times, service completion confirmations, invoice and payment links, and document signature requests.
• Message frequency: Varies based on your service requests. Messages are typically sent only when you have an active service request.
• Message and data rates: Standard message and data rates from your mobile carrier may apply.
• Consent is voluntary: You are not required to consent to SMS messages to receive our locksmith services.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation that you have been unsubscribed. To re-subscribe, reply START.

For assistance, reply HELP to any message, or contact us directly at (743) 333-8433 or office@burnhamslocksmith.com.

4. How Your Information Is Shared

Your personal information is not sold or rented. Information may be shared only in limited situations, including:

• Service providers — third-party vendors who help us operate our business, including:
  • Twilio — for SMS messaging delivery
  • Stripe — for payment processing
  • Google — for mapping and address verification
• Legal requirements — information may be disclosed if required by law, court order, or government authority.
• Business transfers — in the event of a sale or merger of our business, your information may transfer to the successor entity.

Your information is not shared with unaffiliated third parties for advertising or marketing purposes.

5. Data Retention

Personal information is retained for as long as necessary to provide our services and comply with legal obligations. Service records are typically kept for up to 7 years for accounting and warranty purposes. Deletion requests may be submitted at any time.

6. Security

Industry-standard security measures are used to protect your information, including encrypted data transmission (HTTPS) and access controls. No method of electronic transmission is 100% secure, but reasonable steps are taken to protect your data.

7. Children’s Privacy

Our services are not directed at children under the age of 13. Personal information from children is not knowingly collected. Please contact us immediately if you believe information from a child has been inadvertently collected.

8. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of SMS messaging by replying STOP or contacting us directly

9. Changes to This Policy

This Privacy Policy may be updated from time to time. When changes are made, the Last Updated date at the top of this page will be revised. We encourage you to review this policy periodically.

Terms of Service

Last Updated: July 19, 2026

These Terms of Service (“Terms”) govern your use of the services provided by Burnham’s Locksmith (“we,” “us,” or “our”), including locksmith services, our website at burnhamslocksmith.com, and any related communications. By requesting or receiving our services, you agree to these Terms.

1. Services

Burnham’s Locksmith provides residential, commercial, and automotive locksmith services in the Greensboro, NC area and surrounding regions. Services may include, but are not limited to, lockout assistance, lock installation and repair, key duplication, rekeying, and related locksmith work.

Service may be declined at our discretion.

2. Appointments and Scheduling

• Service appointments are scheduled based on availability.
• Our team will make reasonable efforts to arrive within the estimated window communicated to you.
• Arrival times are estimates and may be affected by traffic, prior jobs, or other factors beyond our control.
• Cancellations or rescheduling requests should be made as soon as possible by calling (743) 333-8433.

3. Pricing and Payment

• Estimates: An estimate will be provided before beginning work whenever possible. Estimates are based on information available at the time and may change if the scope of work differs from what was initially described.
• Final pricing: You will be informed of the final price before payment is required.
• Accepted payment: We accept cash, check, and major credit/debit cards. Payment is due upon completion of service unless other arrangements have been made in writing.
• Service call fees: A service call or diagnostic fee may apply and will be disclosed upfront.

4. Your Responsibilities

By requesting our services, you represent that:

• You are the owner of the property, vehicle, or lock in question, or you have the legal authority to authorize locksmith work on it.
• The information you provide, including address, contact details, and description of the issue, is accurate.
• An authorized person will be present at the time of service, either you or a representative you have approved.

Providing false information to obtain locksmith services is illegal. Suspected illegal activity may be reported to law enforcement.

5. Warranty and Guarantee

• We stand behind our work. If a service we performed fails due to our workmanship within 30 days, we will return to correct it at no additional charge.
• Hardware and parts carry the manufacturer’s warranty, which varies by product.
• The warranty does not cover damage caused by misuse, attempted unauthorized entry, normal wear and tear, or third-party modifications.

6. Limitation of Liability

To the fullest extent permitted by law:

• Burnham’s Locksmith is not liable for indirect, incidental, consequential, or punitive damages arising from our services.
• Our total liability for any claim is limited to the amount you paid for the specific service giving rise to the claim.
• Pre-existing damage to locks, doors, vehicles, or property discovered during service is not our responsibility.

7. SMS Communications

SMS messaging is entirely optional and not required to receive our services. Customers who opt in agree to receive text messages from Burnham’s Locksmith related to service requests. Opting out is available at any time by replying STOP. See our Privacy Policy for full details on SMS data handling.

8. Intellectual Property

All content on burnhamslocksmith.com, including text, logos, images, and software, is the property of Burnham’s Locksmith and may not be copied, reproduced, or used without written permission.

9. Governing Law

These Terms are governed by the laws of the State of North Carolina. Any disputes shall be resolved in the courts of Guilford County, North Carolina.

10. Changes to These Terms

These Terms may be updated at any time. The updated version will be posted on our website with a revised Last Updated date. Continued use of our services after changes constitutes acceptance of the revised Terms.