Terms and Conditions & Privacy Policy

Last Updated: August 18, 2026

1. Business Information

Burnhams Locksmith LLC provides residential, commercial, automotive, safe, and related locksmith services in Greensboro, Winston-Salem, High Point, and surrounding Triad-area communities in North Carolina.

2. Terms of Service

Services

Burnhams Locksmith provides locksmith services that may include, but are not limited to, lockout assistance, rekeying, lock repair, lock installation, key duplication, car key replacement, key fob programming, safe services, door hardware, and commercial locksmith work.

Service may be declined at our discretion, including when ownership, authorization, safety, legality, or payment cannot be reasonably verified.

Appointments and Scheduling

• Service appointments are scheduled based on technician availability, location, job type, traffic, and other operational factors.
• Arrival windows are estimates and are not guaranteed unless specifically confirmed in writing.
• Our dispatch team will provide the best available estimated arrival window when service is scheduled.
• Cancellations or rescheduling requests should be made as soon as possible by calling (743) 333-8433.

Pricing and Payment

• Estimates: We make reasonable efforts to provide estimates before work begins. Estimates are based on the information available at the time and may change if the job conditions or scope of work differ from what was originally described.
• Final pricing: Final pricing will be communicated before payment is required.
• Service call fees: A service call, trip, diagnostic, or minimum labor charge may apply and will be disclosed when applicable.
• Accepted payment: We may accept cash, check, debit cards, credit cards, or other approved payment methods. Payment is due upon completion of service unless other written arrangements have been made.
• Card processing: Card payments may be processed by third-party payment providers such as Stripe or other payment processors.

Customer Responsibilities

By requesting locksmith service, you represent that:

• You are the owner of the property, vehicle, lock, safe, or hardware involved, or you have legal authority to authorize the requested work.
• The information you provide, including name, phone number, service address, vehicle information, and description of the issue, is accurate.
• An authorized person will be present or reachable at the time of service, unless other arrangements have been approved.
• You will provide proof of ownership, authorization, or identity when requested.

Providing false information to obtain locksmith services may be illegal. Suspected illegal activity may be declined or reported to law enforcement.

Warranty and Guarantee

• We stand behind our workmanship. If a service we performed fails due to our workmanship within 30 days, we will make reasonable efforts to return and correct the issue at no additional labor charge.
• Hardware, locks, keys, remotes, fobs, and other parts may carry a manufacturer warranty, which varies by product.
• Warranty coverage does not apply to customer-supplied parts, misuse, abuse, attempted unauthorized entry, pre-existing damage, unrelated hardware failure, normal wear and tear, or third-party modifications.
• Customer-supplied parts are not covered by our parts warranty.

Limitation of Liability

To the fullest extent permitted by law:

• Burnhams Locksmith is not liable for indirect, incidental, consequential, special, or punitive damages arising from our services or website use.
• Our total liability for any claim is limited to the amount paid for the specific service giving rise to that claim.
• Pre-existing damage to locks, doors, frames, safes, vehicles, keys, electronics, or other property discovered during service is not our responsibility.

Website Use and Intellectual Property

All content on burnhamslocksmith.com, including text, logos, images, graphics, layout, and design elements, is owned by or licensed to Burnhams Locksmith and may not be copied, reproduced, or used without written permission.

Governing Law

These Terms are governed by the laws of the State of North Carolina. Any disputes shall be handled in the appropriate courts of North Carolina, unless otherwise required by law.

3. SMS Messaging Terms

Types of SMS Messages

SMS messages from Burnhams Locksmith may include:

• Appointment or service request confirmations
• Technician dispatch notifications
• On-the-way alerts
• Estimated arrival window updates
• Questions needed to complete or schedule service
• Service completion confirmations
• Estimates, invoices, payment links, receipts, and document signature links
• Customer service follow-up related to a requested service

Message Frequency

Message frequency varies based on your service requests and communication with us. Messages are typically sent only when you have contacted us, requested service, have an active job, need scheduling or billing support, or have opted in to receive SMS communication.

Message and Data Rates

Message and data rates may apply according to your mobile carrier plan. Burnhams Locksmith is not responsible for carrier charges.

Opt-In Consent

SMS consent is voluntary. You are not required to consent to SMS messaging as a condition of purchasing or receiving locksmith services. You may provide consent through website forms, phone calls, text conversations, written communication, or other clear opt-in methods made available by Burnhams Locksmith.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any text message from us. After you reply STOP, you may receive one final confirmation message confirming that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

For help, reply HELP to any text message from us. You may also contact us directly at (743) 333-8433 or office@burnhamslocksmith.com.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

SMS Privacy

We use your mobile phone number and SMS opt-in information only to communicate with you about your service request, appointment, dispatch, payment, customer support, or other business-related communication you requested or authorized.

We do not sell, rent, or share SMS opt-in data or SMS consent with third parties or affiliates for marketing or promotional purposes.

4. Privacy Policy

Information We Collect

Information You Provide

• Contact information: name, phone number, email address, service address, and related details when you request service or contact us.
• Service information: information about the property, vehicle, lock, safe, key, hardware, or service issue you ask us to address.
• Payment information: payment details needed to process your transaction. Payments may be processed by third-party payment processors. We do not store full credit card numbers on our website.
• SMS opt-in information: mobile phone number, consent status, and related messaging records when you choose to receive SMS communication.

Information Collected Automatically

• Basic browser, device, and website usage information, such as IP address, browser type, pages visited, and referring website.
• Information collected by analytics, security, advertising, or website performance tools used to operate and improve our website.
• Service history associated with your contact information.

How We Use Your Information

The information we collect may be used to:

• Schedule, dispatch, and complete locksmith service requests
• Confirm customer identity, authorization, and service details
• Send estimates, invoices, payment links, receipts, and service-related documents
• Send SMS messages when you have opted in or otherwise authorized service-related text communication
• Respond to questions, customer service requests, and follow-up communication
• Improve our services, website, security, dispatching, and customer experience
• Maintain accounting, warranty, legal, and business records
• Comply with legal obligations and protect against fraud, misuse, or illegal activity

How Your Information Is Shared

We do not sell or rent your personal information. We may share limited information only when necessary to operate our business, provide services, process payments, deliver communications, or comply with legal obligations.

Information may be shared with service providers such as:

• SMS and communication providers, including Twilio or similar providers, for SMS delivery and communication management
• Payment processors, including Stripe or similar providers, for payment processing
• Mapping and address tools, including Google or similar providers, for routing, mapping, and address verification
• Website, hosting, analytics, security, and business software providers that help us operate and improve our business
• Legal or government authorities when required by law, court order, subpoena, or valid legal process
• Successor entities in the event of a business sale, merger, restructuring, or transfer of assets

Data Retention

Personal information is retained for as long as reasonably necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, process payments, support warranty claims, and improve our operations. Service records may be retained for accounting, tax, legal, warranty, and business purposes.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. These may include encrypted data transmission, access controls, secure payment processing, and limited access to customer information. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our services and website are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

Your Rights and Choices

You may contact us to:

• Request access to personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of information, subject to legal and business recordkeeping requirements
• Opt out of SMS messaging by replying STOP or contacting us directly
• Ask questions about this Privacy Policy or our data practices

5. Changes to These Terms and Privacy Policy

We may update these Terms and Conditions, SMS Messaging Terms, and Privacy Policy from time to time. When updates are made, the Last Updated date at the top of this page will be revised. Continued use of our website, services, or communications after updates are posted means you accept the revised terms.